TY - CHAP
T1 - Building Understanding of Experience Design in Digital Health
T2 - Preliminary Results Based on Semi-Structured Interviews
AU - Wang, Tingting
AU - Qian, Shuxian
AU - Zhu, Haiou
AU - Goossens, Richard
AU - Giunti, Guido
AU - Melles, Marijke
N1 - Funding Information: Acknowledgements We would like to thank the participants in this study for sharing their experiences during the interviews. This work was supported by the [China Scholarship Council] under Grant [201906790084]. Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - Design is expanding its influence on shaping future healthcare. Ideally, designers apply human-centered design and human factors that introduce theory, principles, and methods to design to optimize people’s healthcare experiences in both digital and non-digital environments. To discuss and implement experience design in healthcare, consensus about experience design in healthcare is needed. Objectives: Therefore, the purpose of this study is to investigate designers’ views on experience design in health, and to uncover their understanding about three experience design concepts, i.e., user experience (UX), patient experience (PEx), and digital patient experience (dPEx). We conducted online semi-structured interviews study with convenience samples who met the eligibility. We used ATLAS.ti for an in-depth data coding following thematic analysis. 24 international designers of digital health solutions, either in industry or in academia took part in the interviews. We found the similarities and differences mentioned between healthcare design and non-healthcare design relate to (1) design principles, (2) user attributes, and (3) design contexts. Furthermore, the differences between UX, PEx, and dPEx can be mapped on five dimensions: people, contexts, purposes, means, and usage scenarios. These insights can help designers and human factors specialists build a common design language for experience design in healthcare. Our study can also assist designers and human factors specialists with experience design in digital health by pointing out the areas where design thinking generally is appropriate and the places where particular expertise in healthcare design is needed.
AB - Design is expanding its influence on shaping future healthcare. Ideally, designers apply human-centered design and human factors that introduce theory, principles, and methods to design to optimize people’s healthcare experiences in both digital and non-digital environments. To discuss and implement experience design in healthcare, consensus about experience design in healthcare is needed. Objectives: Therefore, the purpose of this study is to investigate designers’ views on experience design in health, and to uncover their understanding about three experience design concepts, i.e., user experience (UX), patient experience (PEx), and digital patient experience (dPEx). We conducted online semi-structured interviews study with convenience samples who met the eligibility. We used ATLAS.ti for an in-depth data coding following thematic analysis. 24 international designers of digital health solutions, either in industry or in academia took part in the interviews. We found the similarities and differences mentioned between healthcare design and non-healthcare design relate to (1) design principles, (2) user attributes, and (3) design contexts. Furthermore, the differences between UX, PEx, and dPEx can be mapped on five dimensions: people, contexts, purposes, means, and usage scenarios. These insights can help designers and human factors specialists build a common design language for experience design in healthcare. Our study can also assist designers and human factors specialists with experience design in digital health by pointing out the areas where design thinking generally is appropriate and the places where particular expertise in healthcare design is needed.
KW - Digital patient experience
KW - Healthcare design
KW - Human computer interaction
KW - Human-centered design
KW - Patient experience
KW - User experience
UR - http://www.scopus.com/inward/record.url?scp=85177655359&partnerID=8YFLogxK
U2 - https://doi.org/10.1007/978-3-031-32198-6_28
DO - https://doi.org/10.1007/978-3-031-32198-6_28
M3 - Chapter
VL - 30
T3 - Springer Series in Design and Innovation
SP - 317
EP - 331
BT - Springer Series in Design and Innovation
PB - Springer Nature
ER -