Assessment of patient's experiences across the interface between primary and secondary care: Consumer Quality Index Continuum of Care

A.J. Berendsen, K.H. Groenier, G.M. de Jong, B.A. de Jong, W.J. van der Veen, J. Dekker, M.W.M. de Waal, J. Schuling

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)


OBJECTIVE: Development and validation of a questionnaire that measures patients' experiences of collaboration between general practitioners (GPs) and specialists. METHODS: A questionnaire was developed using the method of the consumer quality index and validated in a cross-sectional study among a random sample of patients referred to medical specialists in the Netherlands. Validation included factor analysis, ascertain internal consistency, and the discriminative ability. RESULTS: The response rate was 65% (1404 patients). Exploratory factor analysis indicated that four domains could be distinguished (i.e. GP Approach; GP Referral; Specialist; Collaboration). Cronbach's alpha coefficients ranged from 0.51 to 0.93 indicating sufficient internal consistency to make comparison of groups of respondents possible. The Pearson correlation coefficients between the domains were
Original languageUndefined/Unknown
Pages (from-to)123-127
JournalPatient Education and Counseling
Issue number1
Publication statusPublished - 2009

Cite this