TY - JOUR
T1 - Communication techniques for improved acceptance and adherence with therapeutic footwear
AU - van Netten, Jaap J.
AU - Francis, Anthony
AU - Morphet, Ashley
AU - Fortington, Lauren V.
AU - Postema, Klaas
AU - Williams, Anita
PY - 2017/4/1
Y1 - 2017/4/1
N2 - Background and aim: Clients’ acceptance and adherence with orthoses can be influenced by a clinician’s communication skills. In this clinical note, we describe two communication techniques, in the context of therapeutic footwear. Technique: Person-centred communication involves engaging with and listening to the attitudes of the client towards their condition, as well as discussing acceptance and expectations, in a structured consultation. Building a relationship is crucial and requires clients to feel heard and understood. An important influence on the acceptance and adherence is that a client makes a conscious decision to receive their device. This active receipt can be facilitated through shared decision making, wherein clinicians give clear, relevant and meaningful examples, based on clinical evidence, and ensure this is understood. Discussion: Two communication techniques for clinicians providing therapeutic footwear are described. These can be adapted for use with provision of other assistive technologies to improve client acceptance and adherence. Clinical relevance: Small changes in how clinicians communicate to their clients in daily practice can have a big influence on the subsequent acceptance and adherence with therapeutic footwear and indeed other prescribed assistive technologies.
AB - Background and aim: Clients’ acceptance and adherence with orthoses can be influenced by a clinician’s communication skills. In this clinical note, we describe two communication techniques, in the context of therapeutic footwear. Technique: Person-centred communication involves engaging with and listening to the attitudes of the client towards their condition, as well as discussing acceptance and expectations, in a structured consultation. Building a relationship is crucial and requires clients to feel heard and understood. An important influence on the acceptance and adherence is that a client makes a conscious decision to receive their device. This active receipt can be facilitated through shared decision making, wherein clinicians give clear, relevant and meaningful examples, based on clinical evidence, and ensure this is understood. Discussion: Two communication techniques for clinicians providing therapeutic footwear are described. These can be adapted for use with provision of other assistive technologies to improve client acceptance and adherence. Clinical relevance: Small changes in how clinicians communicate to their clients in daily practice can have a big influence on the subsequent acceptance and adherence with therapeutic footwear and indeed other prescribed assistive technologies.
KW - Health communication
KW - education
KW - illness perceptions
KW - patient acceptance of healthcare
KW - patient adherence
KW - therapeutic footwear
UR - http://www.scopus.com/inward/record.url?scp=85018774923&partnerID=8YFLogxK
U2 - https://doi.org/10.1177/0309364616650080
DO - https://doi.org/10.1177/0309364616650080
M3 - Article
C2 - 27280641
SN - 0309-3646
VL - 41
SP - 201
EP - 204
JO - Prosthetics and Orthotics International
JF - Prosthetics and Orthotics International
IS - 2
ER -