Structurally collecting patient feedback on trainee skills: A pilot study in Obstetrics and Gynaecology

Objective: This pilot study tested a tool that collects patient feedback on trainees’ skills in shared decision-making (SDM) and general consultation. It also examined trainees’ views on SDM and patient feedback, exploring potential skills improvement through reflexive practice. Methods: Patients were asked to rate trainees after consultation in a six-itemed questionnaire. The questionnaire included ‘CollaboRATE’ (a validated tool to test SDM), the ‘Net Promoter Score’ and two open-ended questions. Questionnaire results were described quantitatively and tested for differences. Results were presented to trainees at three intervals. Trainees were interviewed afterwards. Interview transcripts were thematically analysed. Results: Eleven trainees in Obstetrics and Gynaecology participated. Out of 1651 sent questionnaires 399 were returned (response rate 24%). Questionnaire results showed no differences when comparing trainees or group scores over time. Interview results were thematically analysed using the reflexivity framework. Trainees were able to reflect on their SDM skills. They valued receiving patient feedback, yet were able to formulate few learning points from it. Conclusion: Although skills improvement was not evident, patient feedback still has potential benefits. Practice implications: Patient feedback should be combined with facilitated reflections at timely intervals to reinforce behaviour change. Supervisors play an important role in facilitating reflections with trainees.