The EFQM Model as a framework for total quality management in healthcare Results of a longitudinal quantitative study

Steffie van Schoten, Carolien de Blok, Peter Spreeuwenberg, Peter Groenewegen, Cordula Wagner

Research output: Contribution to journalArticleAcademicpeer-review

39 Citations (Scopus)
Original languageEnglish
Pages (from-to)901-922
JournalInternational Journal of Operations & Production Management
Issue number8
Publication statusPublished - 2016


  • Continuous improvement
  • EFQM excellence model
  • Empirical
  • Longitudinal
  • Quality management
  • Total quality management

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