TY - JOUR
T1 - Towards more patient centred healthcare: A new Consumer Quality Index instrument to assess patients' experiences with breast care
AU - Damman, Olga C.
AU - Hendriks, Michelle
AU - Sixma, Herman J.
PY - 2009
Y1 - 2009
N2 - Objective: To develop a Consumer Quality Index (CQ-index) Breast Care instrument that measures quality of care from the perspective of patients with (suspicion of) breast cancer. Methods: To develop a pilot questionnaire, three focus group discussions with breast cancer patients were performed. The questionnaire was sent to 1197 patients. We performed psychometric and descriptive analyses to optimise the new instrument. Results: Focus group discussions revealed nine main themes related to breast care quality. Psychometric analyses resulted in 15 reliable scales. The final instrument consisted of 152 items, of which 118 items regarded patients' experiences. The aspect with the highest need for quality improvement was informing patients about a second opinion. Conclusion: The CQ-index Breast Care (CQI-BC) instrument provides a good starting point for further research on the quality of breast care seen from the perspective of patients. The newly developed instrument can be used by different stakeholders for future quality monitoring. © 2008 Elsevier Ltd. All rights reserved.
AB - Objective: To develop a Consumer Quality Index (CQ-index) Breast Care instrument that measures quality of care from the perspective of patients with (suspicion of) breast cancer. Methods: To develop a pilot questionnaire, three focus group discussions with breast cancer patients were performed. The questionnaire was sent to 1197 patients. We performed psychometric and descriptive analyses to optimise the new instrument. Results: Focus group discussions revealed nine main themes related to breast care quality. Psychometric analyses resulted in 15 reliable scales. The final instrument consisted of 152 items, of which 118 items regarded patients' experiences. The aspect with the highest need for quality improvement was informing patients about a second opinion. Conclusion: The CQ-index Breast Care (CQI-BC) instrument provides a good starting point for further research on the quality of breast care seen from the perspective of patients. The newly developed instrument can be used by different stakeholders for future quality monitoring. © 2008 Elsevier Ltd. All rights reserved.
UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=67349133452&origin=inward
UR - https://www.ncbi.nlm.nih.gov/pubmed/19167212
U2 - https://doi.org/10.1016/j.ejca.2008.12.011
DO - https://doi.org/10.1016/j.ejca.2008.12.011
M3 - Article
C2 - 19167212
SN - 0959-8049
VL - 45
SP - 1569
EP - 1577
JO - European Journal of Cancer
JF - European Journal of Cancer
IS - 9
ER -