TY - JOUR
T1 - Use of Performance Data by Mid-Level Hospital Managers in Ontario
T2 - Results of a Province-Wide Survey and a Comparison with Hospital Managers in Europe
AU - Ivanković, Damir
AU - Allin, Sara
AU - Daniel, Imtiaz
AU - Sodhi, Sundeep
AU - Dundas, Tessa
AU - Morris, Kathleen
AU - Sidhom, Patricia
AU - Klazinga, Niek
AU - Kringos, Dionne
N1 - Publisher Copyright: Copyright © 2022 Longwoods Publishing.
PY - 2022/10/1
Y1 - 2022/10/1
N2 - This paper provides insights into the use of performance data by middle managerial staff in Ontario hospitals in 2019 and compares the results to a study conducted in Europe in the same year. A total of 236 managers working in 61 hospitals across Ontario provided responses to the survey. Compared to their European colleagues, Ontario respondents self-assessed using significantly more performance data for managerial decision making. The use of performance data in Ontario was mostly motivated by external accountability requirements, followed by internal quality improvement efforts. Ontario managers also reported accessibility, appropriateness and timeliness of data and human resources and engagement as the biggest barriers to further performance data utilization. Comparative studies, such as the one this paper is based on, provide the foundation for drawing lessons across jurisdictions. This paper also affirms the importance of hospital middle management in moving from quality assurance to quality improvement efforts and developing sustainable learning healthcare organizations and systems.
AB - This paper provides insights into the use of performance data by middle managerial staff in Ontario hospitals in 2019 and compares the results to a study conducted in Europe in the same year. A total of 236 managers working in 61 hospitals across Ontario provided responses to the survey. Compared to their European colleagues, Ontario respondents self-assessed using significantly more performance data for managerial decision making. The use of performance data in Ontario was mostly motivated by external accountability requirements, followed by internal quality improvement efforts. Ontario managers also reported accessibility, appropriateness and timeliness of data and human resources and engagement as the biggest barriers to further performance data utilization. Comparative studies, such as the one this paper is based on, provide the foundation for drawing lessons across jurisdictions. This paper also affirms the importance of hospital middle management in moving from quality assurance to quality improvement efforts and developing sustainable learning healthcare organizations and systems.
UR - http://www.scopus.com/inward/record.url?scp=85143917585&partnerID=8YFLogxK
U2 - https://doi.org/10.12927/hcpol.2022.26971
DO - https://doi.org/10.12927/hcpol.2022.26971
M3 - Article
C2 - 36495534
SN - 1715-6580
VL - 18
SP - 44
EP - 60
JO - Healthcare policy = Politiques de sante
JF - Healthcare policy = Politiques de sante
IS - 2
ER -